Privacy Notice

Last Updated: May 27, 2026

1. Definitions

“You” means the data subject whose Personal Data is processed by Bangkok Eye Hospital, including patients, service users, website visitors, customers, employees, personnel, agents, and related individuals.
“Bangkok Eye Hospital” means BANGKOK EYE HOSPITAL CO., LTD.
“Personal Data Protection Law” means the Personal Data Protection Act B.E. 2562 (2019) (PDPA) and related subordinate laws, including any future amendments.
“Personal Data” means any information relating to a person, which enables the identification of such person, whether directly or indirectly, excluding the data of a deceased person.
“Process” means any operation performed on Personal Data, such as collection, recording, organization, storage, adaptation, use, disclosure, or destruction.
“Data Controller” means a person or juristic person having the authority to make decisions regarding the collection, use, or disclosure of Personal Data.
“Data Processor” means a person or juristic person operating in relation to the collection, use, or disclosure of Personal Data pursuant to the orders or on behalf of a Data Controller.

2. General Details

This Privacy Notice is created to clarify the details, purposes, and methods of managing and processing the Personal Data that Bangkok Eye Hospital receives from you, as well as the retention period and your rights as a data subject. The processing of your Personal Data is governed by the Personal Data Protection laws of Thailand.

3. About Bangkok Eye Hospital

For more details about Bangkok Eye Hospital (see About Us page). We will process and protect your Personal Data in accordance with the details specified in this Privacy Notice.

4. How We Collect and Receive Personal Data

4.1 Collection Channels:

Data provided directly by you: When you contact us for medical services, inquiries, fill out online or physical forms, subscribe to services, or provide feedback.
Data collected automatically: Technical data regarding your device and browsing history collected automatically using Cookies and similar technologies (see Cookie Policy).
Data received from third parties: Such as agents, service providers, government agencies, partners, or hospital personnel.

4.2 Notification and Consent: Upon collection, you will be informed of the legal bases for processing. If the law requires consent, Bangkok Eye Hospital will explicitly request your consent prior to processing.

5. Collected Personal Data

5.1 Categories of Data Subjects: Patients and service users, contractual partners and professionals, hospital personnel, and job applicants.

5.2 Categories of Personal Data: Personal details, contact information, financial information, system usage data, technical data, educational/professional records, and other data such as CCTV footage.

*Handling of Sensitive Personal Data: If Bangkok Eye Hospital needs to request a copy of your National ID card, it is not our policy to collect "Religion" and "Blood Type" data. If you provide this document, please cross out such information. If you do not cross it out, the hospital will redact or conceal this information on your behalf.

6. Purposes and Legal Bases for Processing

The hospital processes your data for medical diagnosis and treatment, prevention of danger to life, contract performance, legal compliance, legitimate interests, public interests, research, customer relations, and complaint resolution. This is done based on legal grounds or your consent. Failure to provide necessary data may result in the hospital's inability to fully provide services or enter into a contract with you.

7. Disclosure of Personal Data

The hospital may disclose your data to: Relevant internal personnel on a need-to-know basis, government and regulatory agencies (e.g., Medical Council), law enforcement, and business partners or Data Processors appointed by the hospital. The hospital will implement appropriate safeguards and Data Processing Agreements (DPA) to protect your disclosed data.

8. Data Retention Period

The hospital will retain your Personal Data for the period necessary to fulfill the specified purposes or as required by applicable laws. After such period, the hospital will securely destroy the data according to business practices.

9. Personal Data of Minors

The hospital does not primarily target services at minors. However, if data of individuals under 20 years of age is collected, the hospital will comply with the law, including obtaining consent from a legal representative or guardian as required.

10. Rights of the Data Subject

Under the law, you have the right to: (10.1) Access data, (10.2) Data portability, (10.3) Object to processing, (10.4) Erasure (Right to be forgotten), (10.5) Restrict processing, (10.6) Rectification, (10.7) Withdraw consent, and (10.8) Lodge a complaint with the Personal Data Protection Committee.

11. Data Security

The hospital has implemented appropriate technical and organizational security measures to prevent unauthorized access, use, alteration, or disclosure of your Personal Data.

12. Third-Party Links

Our services may contain links to third-party websites. The hospital is not responsible for the privacy practices or security of data collected by such third parties. You are advised to review their respective privacy policies.

13. Contact Information

If you have any questions or wish to exercise your rights, please contact the Data Protection Officer (DPO):
Email: dpo@bangkokeyehospital.com (or support@bangkokeyehospital.com)
Phone: 02 511 2111
Address: Data Protection Officer, BANGKOK EYE HOSPITAL CO., LTD. 10/989 Soi Prasert-Manukitch 33, Nuanchan, Bueng Kum, Bangkok 10230, Thailand.

14. Governing Law & 15. Changes to the Policy

This Privacy Notice is governed by Thai law. The hospital may update this notice from time to time to comply with legal or operational changes. Significant changes will be communicated appropriately. This Privacy Notice is effective as of June 1, 2022.